Privacy Policy

At Riva Jewel, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Collection of Personal Information

We may collect personal information from you when you:

• Purchase jewellery or other products from our website
• Create an account with us
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or live chat
• Participate in promotions or giveaways

The personal information we collect may include:

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment details (processed securely via our payment gateway — we do not store your full credit card number)
• Order history

2. Use of Personal Information

We use your personal information to:

• Process and fulfil your orders
• Provide customer support
• Communicate with you about your purchases and account
• Send you promotional offers and updates (if you have opted in)
• Improve our website, products, and customer experience
• Comply with Australian legal and regulatory requirements

3. Disclosure of Personal Information

We may share your information with:

• Trusted service providers (such as payment processors, delivery companies, marketing platforms)
• IT and website hosting providers
• Professional advisers (such as accountants, lawyers) when required
• Government agencies or regulators, if required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored securely in electronic form, and we use encryption, secure payment gateways, and access controls to safeguard it.

5. Cookies and Website Analytics

We use cookies and similar tracking technologies to:

• Improve website performance
• Personalise your shopping experience
• Analyse traffic and usage patterns

You can adjust your browser settings to block cookies, but this may affect site functionality.

6. Marketing Communications
You can choose to opt out of marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly..

7. Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To make a request, please contact us (details below).

8. Overseas Disclosure
Some of our service providers may be located outside Australia. When this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the APPs.

9. Shopify Platform and Third-Party Services
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you. Your personal information is stored through Shopify’s data storage, databases, and the general Shopify application.
Shopify stores your data on secure servers located in multiple jurisdictions, including Canada and the United States. By using our site, you consent to the transfer of your information to these locations.
We may also use third-party applications and services integrated with Shopify (such as payment processors, marketing tools, analytics services, and shipping providers). These third parties will only have access to the information necessary to perform their services, and they are required to protect your data in line with relevant privacy laws.
Payments are processed through secure payment gateways. We do not store your complete credit card details on our servers.
For more information about how Shopify handles your data, please refer to Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

10. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Riva Jewel
Email: info@rivajewel.com.au
Website: www.rivajewel.com.au

We aim to respond to all enquiries within a reasonable timeframe.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised “Last updated” date.