FAQs
Why should I buy from Riva Jewel?
Our aim is to offer premium quality jewellery at affordable price.
Our jewellery is made of top quality materials, is safe and hypoallergenic.
All our Silver Moissanite jewellery collection comes with Certificates to prove its authenticity.
Our 316 Stainless Steel collection is very long-lasting and you can swim or shower with it. We use:
- Stainless titanium steel
- Three layers of 18k gold plating
- Cubic Zirconia crystals
- A gold plating method called PVD (Physical Vapor Deposition) is used.
What materials are used in your jewellery?
Our jewellery collection consists of various materials. This includes:
Sterling Silver
Silver is a fine jewellery, crafted with 92.5% pure silver and 7.5% other alloy metals to enhance the strength and durability. Sterling silver offers the beauty of precious metal at an accessible price. Hypoallergenic and versatile, with proper care Sterling Silver can last a lifetime.
Stainless Steel
Stainless steel is resistant to rust, corrosion, and suitable for everyday wear. Its hypoallergenic nature makes it suitable for sensitive skin, while its sleek finish complements both casual and formal styles. Perfect for those who want low-maintenance, long-lasting elegance.
Brass
Brass jewellery is made from a versatile alloy of copper and zinc, prized for its warm golden hue and vintage charm. Known for its affordability and malleability, brass allows for intricate, artistic designs without the high cost of precious metals. With proper care, it retains its luster and develops a unique patina over time, adding to its character.
Moissanite Stone
Moissanite is a brilliant gemstone , expertly created in laboratories for jewellery. Known for its exceptional sparkle—often exceeding that of a diamond—it has a refractive index that makes it catch and reflect light beautifully. Moissanite is incredibly durable (ranking 9.25 on the Mohs scale), resistant to scratching, and far more affordable than natural diamonds. Its ethical and sustainable origins make it a popular choice for those seeking dazzling beauty without compromise.
Cubic Zirconia
Cubic Zirconia (CZ) is a man-made gemstone celebrated for its diamond-like brilliance and affordability. Crafted from crystalline zirconium dioxide, it offers exceptional clarity and a dazzling sparkle that closely mimics natural diamonds. Lightweight, durable, and available in a variety of shapes and colors, cubic zirconia is perfect for creating elegant, eye-catching jewellery at a fraction of the cost.
Why some Gold plated jewellery is cheaper elsewhere?
Many suppliers use UNSAFE out-of-furnace coating method of gold plating, which involves nickel to adhere gold to stainless steel.
Our 316 jewellery collection is coated with gold using the SAFE method, involving titanium (not nickel). This method is more expensive, but safe and makes jewelry more durable.
Is Moissanite as Good as a Diamond?
Moissanite is a unique gemstone with its own chemical, physical and optical properties. While it is often compared to a diamond, moissanite has distinct characteristics that make it very different. Moissanite has more fire and brilliance than a diamond at a fraction of the cost. The quality and value of moissanite is often perceived better than that of mined diamonds. Moissanite has more fire than any other gemstone - including diamond, ruby, sapphire, and emerald!
How Should I Clean My Jewellery?
Using a dry soft lint free cloth, periodically wipe clean your silver items, this will keep your jewellery looking shiny. Ideally, store your jewellery in a dark, cool and dry place within an air tight box or bag to help reduce scratching and tangling.
How to contact if I have a question or need more pics of the jewellery?
You can message us via SMS or WhatsApp for any questions and we aim to respond within a day.
Do you ship to other countries?
We don't currently ship outside of Australia & New Zealand. However, we plan to add other countries in the future. Please feel free to message us with your specific request and we will try our best to accommodate.
Can I amend my order?
Certainly. If the order is not dispatched, you can amend your order. If it's already dispatched, then you are able to return orders in an unused condition within 30 days of purchase.
What is your shipping timeframes?
All online orders will be dispatched within two days of receiving the order. For any urgent order, please check with us first before ordering.
Shipping timeframes vary between 2-5 days depending on your location. However, delivery to regional areas can take longer than this. Shipping to WA, NT and Tasmania can take up to 10 days.
How to return an online order?
1) If the return is due to a faulty product, then please take a picture or video of the issue and send it to our customer care number. If the return is due to incorrect size/style or change of mind, then please send us an email or message providing your order number.
2) Pack your goods in the original box or a suitable alternative.
3) Attach the return address to the parcel.
4) Within 5-7 business days of receiving your parcel, we will process your return and will send you a confirmation email.